This agreement also incorporates by reference our Privacy Policy and Sanctions Compliance Policy, which form an integral part of these Terms.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and Milesfactory LTD, a company registered in the United Kingdom, trading as Mylz ("Mylz", "we", "our", or "us"), governing your use of the Mylz platform available at gomylz.com (the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

1. Scope of Services

Mylz operates as a digital travel platform that enables users to search for, compare, and book travel services such as flights, rail and bus transport, accommodations, and travel-related experiences. Mylz acts as an intermediary, facilitating access to third-party travel service providers and aggregators. All bookings made through the Platform are subject to the individual terms and conditions of the respective service providers.

2. User Eligibility and Conduct

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Platform. You agree not to:

• Use the Platform for any unlawful, fraudulent, or abusive purpose
• Create multiple accounts without permission
• Use false information during sign-up or booking
• Interfere with the operation of the Platform

We reserve the right to suspend or terminate your access if we believe you are in violation of these terms or any applicable laws.

3. Booking and Payment Terms

You agree to provide accurate and complete payment information when booking travel services. By confirming a booking, you authorize Mylz to charge your selected payment method for the total amount, which may include service fees applied by Mylz. Flight fares may be zero-rated for VAT, while Mylz service fees may include VAT based on your billing location and applicable tax laws.

4. Third-Party Services and Supplier Terms

Your contract for travel services is with the third-party provider, not Mylz. Mylz acts solely as a facilitator and is not a party to the travel services contract. Mylz disclaims all liability arising from delays, cancellations, service quality, or conduct of third-party providers. You are responsible for reviewing and accepting the terms and conditions of each provider before confirming a booking.

5. Cancellations, Changes and Refunds

Cancellation, amendment, and refund policies vary by provider. Mylz will support you in communicating with third-party providers but is not liable for their decisions. Platform service fees are non-refundable unless explicitly stated otherwise.

6. Sanctions Compliance

Mylz complies with all applicable international sanctions laws and regulations, including those of the UK, EU, and United States (OFAC). Access to the Platform is prohibited for individuals or entities located in or ordinarily resident in comprehensively sanctioned jurisdictions, including but not limited to: Iran, North Korea, Syria, Cuba, Russia, Belarus, Venezuela, and the regions of Crimea, Donetsk, and Luhansk. Users are solely responsible for ensuring compliance with applicable sanctions.

Mylz reserves the right to restrict access, cancel transactions, or suspend accounts in the event of suspected sanctions violations. This policy is binding and forms an integral part of these Terms and Conditions.

7. Intellectual Property

All content, trademarks, logos, and software on the Platform are the intellectual property of Mylz or its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our express written consent.

If you submit any feedback, suggestions, or user-generated content to Mylz, you grant us a non-exclusive, royalty-free, and worldwide license to use, reproduce, modify, and display such content for the purpose of operating and improving our services.

8. Limitation of Liability and Assumption of Risk

To the fullest extent permitted by law, Mylz shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform or third-party services. You acknowledge that all travel involves inherent risks (e.g. delays, disruptions, geopolitical events), and you assume full responsibility for any such risks associated with your bookings.

In no event shall Mylz’s liability exceed the amount paid by you for the specific transaction giving rise to the claim.

9. Service Interruptions and Force Majeure

Mylz may temporarily suspend access to the Platform due to maintenance, technical issues, or circumstances beyond its control. This includes, but is not limited to, acts of God, war, terrorism, government regulations, labor strikes, natural disasters, or failures by third-party systems.

Mylz shall not be held liable for any loss or disruption arising from such events.

10. Indemnity

You agree to indemnify, defend, and hold harmless Mylz, its officers, directors, employees, and agents from any claims, losses, liabilities, and expenses arising from your use of the Platform, your violation of these Terms, or your infringement of any rights of a third party.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.

The English version of these Terms shall govern in the event of discrepancies with any translations.

12. Amendments

We may update these Terms at any time by posting a revised version on the Platform. Your continued use of the Platform after any changes are posted constitutes your acceptance of the new Terms.

13. Contact Information

For any questions about these Terms, please contact us at: support@gomylz.com