1. Prohibited Countries and Regions

Mylz does not permit access to or transactions involving the following jurisdictions:

• Iran
• North Korea
• Syria
• Cuba
• Russia
• Belarus
• Venezuela
• Territories of Ukraine: Crimea, Donetsk (DNR), and Luhansk (LNR)

Mylz strictly prohibits and will automatically block any product bookings to, from, or transiting through sanctioned jurisdictions, regardless of availability shown via third-party partners. This restriction applies universally to all product categories offered on the Mylz platform, including but not limited to flights, trains, buses, ferries, hotels, activities, and insurance products.

2. Sanctioned Individuals, Entities, and Ownership

Mylz prohibits the use of its platform by any person or entity that is:

• Designated on any applicable international sanctions list, including:
• The U.S. OFAC Specially Designated Nationals (SDN) List
• The UK Sanctions List
• The EU Consolidated Financial Sanctions List
• The UN Consolidated List, or any other relevant national authority list
• Owned or controlled (directly or indirectly) by any sanctioned person or entity
• Acting on behalf of or at the direction of a designated party

Users must warrant that neither they nor any beneficial owners, directors, shareholders, or agents involved in bookings or transactions are listed or associated with a restricted party.

3. Controls and Monitoring

Mylz maintains a risk-based sanctions compliance programme that includes:

• IP-based geolocation filtering to restrict access from high-risk or sanctioned regions
• Agent-level product filtering, where Mylz AI agents proactively restrict the visibility, selection, and booking of any travel product (including flights, trains, stays, or activities) involving travel to, from, or transiting through sanctioned destinations.
• Use of third-party regulated partners (e.g. Stripe, Duffel, HBX) who operate their own compliance controls and screening layers

We reserve the right to request further information from users, including documentation to verify identity, residency, or beneficial ownership, where required for compliance.

4. Enforcement and Termination

Mylz enforces a strict zero-tolerance policy for any actual or suspected breach of applicable sanctions laws. We reserve the right to take any of the following actions, at our sole discretion and without prior notice, in response to violations or attempted circumvention of this policy:

• Block or restrict platform access from sanctioned regions or IP addresses
• Refuse or cancel bookings involving sanctioned persons or jurisdictions
• Suspend or terminate user accounts involved in prohibited conduct
• Disclose relevant user or transaction data to our partners or to legal/regulatory authorities as required by law

Use of Mylz in breach of this policy constitutes a violation of our Terms & Conditions and may result in immediate service suspension or termination.

5. Supplier and Partner Obligations

This policy applies to all users, including:

• Individual travellers
• Corporate customers
• Third-party agents
• Suppliers and B2B partners

We require all suppliers and platform partners operating through Mylz to maintain their own sanctions compliance programmes and to refrain from using our services in violation of applicable sanctions laws. Mylz reserves the right to terminate any supplier or partner relationship that exposes us to sanctions risk or reputational harm.

6. Contact and Questions

We take sanctions compliance seriously and are here to help clarify any concerns. If you have questions about this Sanctions Compliance Policy or believe you may be affected by a restriction, please contact our compliance team at: compliance@gomylz.com